General Information

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The content of these terms

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This Terms of Service agreement is a contract between you and Hestia Vision Inc. (the use of “Hestia”, “we”, “us”, “our” in this document will refer as Hestia Vision Inc. or its properties), and tell you the rules of using our website (www.hestia.rent), services and mobile applications (referred generally as the “Service”).

By using our website and services, you agree to comply with all of the terms and conditions in this Terms of Service agreement. If the Terms of Service change or are updated, we will send you an email with the new Terms of Service and notify you of those terms at your next connection or use of our Services. By continuing to use our Service after those notifications, you agree to the new Terms of Service agreement and are thus bound by it.

You may also be subject to comply with additional local policies and laws such as the “T-15.01 Loi sur le Tribunal administrative du logement” that are outside of Hestia control and are mandatory depending on the region the Service is provided (defined as the region of the housing address corresponding to the rent).

 

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Who we are and how to contact us

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The website (www.hestia.rent), services and mobile applications are operated by Hestia Vision Inc., a Canadian company with a registered office and mailing address at 100 rue Berlioz, suite 305, Montreal, QC, H3E 1N4, Canada

To contact us, please contact customer services to the following email : contact@hestia.rent

 

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Our Service and Responsibility

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We provide a simplified way for the tenant of a rented housing (in this document lease and rent are interchangeable word) to pay the landlord or the lease recipient (in the case he is not the rented housing owner) corresponding to the information provided by the tenant. We are in no way providing renting services (e.g., the rented housing are not owned by us and are manage by third parties) or general payment processing. In this document landlord, housing manager or sub-lessor are interchangeable terms (the general term use is “Landlord” but can refer to the other type listed in this sentence) and refer to the entity (moral entity or physical person) that receive the rent amount.

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At the moment of payment, we collect the money of the sender in his country currency (there might be restriction in which country currency we accept for the money exchange and transfer), then convert it to the Landlord country currency with our conversion rate. Our conversion rate is based on the mid market exchange rate, between the two currencies (of the sender and receiver) in the last 30 minutes with an overhead of up to 2%. That overhead cover the market fluctuation between the exchange rate in the last 30 minutes and the exchange rate at the exact moment of the rent money transfer, and our processing fee. The conversion rate of all past rent payment can be access in the rent log of the user (tenant and Landlord profile in our website). If the rent payment is process manually by the tenant, at the moment of payment, the conversion rate used will be indicated. For the case the rent payment is process automatically and recurringly, if the conversion rate change during the recuring duration, we will send you an email and notify you at the time of your next connexion to our Service that the conversion rate policy has change. By using our Service, or continuing to use our Service after the conversion rate policy change notification, you agree to the terms of this Terms of Service agreement and to the conversion rate policy. The rent amount itself may be subject to taxes and is the exclusive responsibility of the Landlord to manage those fiscal requirements since he is responsible for the rented housing itself.

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We provide the Service as is and we are not responsible for the rented housing quality, the Landlord responsibilities or the tenant responsibilities. After you paid your rent amount and processing fees on our Service we guaranty to process and to send the payment to your Landlord as indicated by the information you provide us through our system. 

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We reserve the right to stop to provide you our Service (in which case we will notify you that we cease to provide you our Services) if you do not respect the terms herein, if you fraud us or for any other reason we deem sufficient.

We are the owner or the licensee of the intellectual properties found on our website and services. That intellectual property is protected by copyright laws and international treaties, except for the personal user information. Those include, without limitation, the logos, the product’s name, marketing campaign, trademarks, the user interface, the text, the programming code, the processing systems, etc.

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The user generated content on our system and Service is not approved by us. If you find any information, including user generated content, that is reprehensible in any way, you can notify us of the specific content. Following that notification, we will do an internal investigation of the notified content and act on it based on what we judge necessary and to comply with any regional laws.

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For your exclusive personal use and for no commercial purposes, you are permitted to copy, download, and print information on our website. Furthermore, you are not allowed to modify our Service content. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

 

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Your Responsibility

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You are responsible to enter the correct information about your profile, and the information of the rent or lease recipient (e.g., landlord, housing manager or sub-lessor), which may include the rent recipient bank information or email address for Interac transfer, of your rented housing. We are not responsible if you entered incorrect information and the money is send to the incorrect recipient. In that case, we will still try to get the money back, on your behalf, from the incorrect recipient by contacting the corresponding recipient or bank directly, but we can not guaranty that the money will return since it will be out of our control at that time.

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The corresponding lease or rental agreement is in between you and the Landlord, and Hestia is not a party to that agreement. Consequently, you will also be personally responsible and liable to any damage you do to the rented housing. Furthermore, you may be also responsible and binded by other laws in the region the rented housing is provided. Those may include fiscal responsibilities of the tenant or the Landlord.

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You are not permitted to harass any person that you got information through our system (i.e. the tenant or Landlord as describe in the Privacy Policy section) or any employee of Hestia. If we find that you infringe this rule or for other reason, we judge sufficient, we can at our whole discretion stop to provide you with our service. It the case that we choose to stop to provide you with our service, we will notify you by email and at the next time you try to connection.

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You are responsible to keep your account information and authentication (such as your password) safe. We are not responsible for the direct or indirect monetary loss incurred due to no fault from our part. Either if we detect strange transactions from your account or if you inform us that your account might be compromise, we will do our best to resolve the issue in a timely manner and inform you of the relevant details concerning your account and its safety.

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You can contact us to remove all our data about you following your intent to terminate the use of our Service. We will fully comply with the request except in the case of normal archiving procedure and in the case it is required by the regional law to communicate those information to the proper authorities.

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For important change to your account details, such as the information of the rent recipient, we will send a notification to the cellphone of the tenant. The tenant will then confirm via the notification that the change is intended and is not a case of a compromised account.

 

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Consent

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By putting your information, which include your personal, bank, rent and payment information, you consent of us to collect and distribute the money corresponding to the rent at the time interval and to the recipient you indicated.

 

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Privacy Policy

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We know that your personal information is important to you, as such we take great care of your private information. All the information we collect from you and your device (either through cookies or from direct input from you) is only for the express purpose of providing you our Service, such as authentication and identification, rent payment processing and fraud detection. Furthermore, we won’t sell any of your personal data to a third party, and will only share the information necessary between the Landlord and tenant of a rented housing (those are the same information that are disclose in a lease between a Landlord and a tenant). Those shared information are the first name, last name, phone number, email address, address of the corresponding rented housing (or other address that are relevant to be known by the other party), and a log of all the payment process by the parties for any given rented housing address. Furthermore, we may collect information about the IP address of your devices that you use to access our Service. That information will be exclusively use for the purpose of security, authentication, identification and for fraud protection.

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If at some point, we modify the privacy policy, we will notify you of the change by email and at your next connection to our Service. Following that notification, if you continue to use our Service you agree to the new terms and are binded by them.

 

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Other

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We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

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We may update and change our site from time to time to reflect changes to our products, our services, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

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You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

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Please note that these Terms of Service, their subject matter and their formation, are governed by Canadian law, and may be impacted by regional laws. You and we both agree that the courts of Montreal will have exclusive jurisdiction.